Privacy policy

Privacy Policy

We are committed to protecting your personal data. This Privacy Policy explains how we collect, use and safeguard your information when you interact with Darlux Design.

1. Data Controller

The controller responsible for data processing is:

Darlux Design
Owner: David Schmidt
Boschstraße 1, 40589 Düsseldorf, Germany
📧 info@darlux-design.de
📞 +49 162 6401621

2. Data we collect

We may collect and process the following categories of personal data:

- Order data: Name, address, email, phone number, payment details.
- Uploaded files: Designs, images or logos you submit for production.
- Communication data: Emails, messages or inquiries via our contact form or Typeform.
- Technical data: Browser, IP address, device type (collected automatically for security and performance).

3. Purpose of data processing

We use your personal data for the following purposes:

- To process and fulfill your orders (production, shipping, invoicing).
- To provide customer service and respond to inquiries.
- To process payments.
- To comply with legal obligations (e.g. tax regulations).

4. Legal basis

Data processing is carried out in accordance with the General Data Protection Regulation (GDPR), Art. 6:

- Art. 6 (1)(b): Performance of a contract (processing your order).
- Art. 6 (1)(c): Compliance with legal obligations.
- Art. 6 (1)(f): Legitimate interest (ensuring secure operation of our website and services).

5. Processors and third parties

We share your data only with service providers necessary for order processing:

- Shopify (platform provider) – hosting and shop system.
- Typeform (Spain) – form submissions and quote requests.
- Payment providers: PayPal, Klarna, bank transfer.
- DHL (Germany) – shipping and delivery including tracking.

No further data will be transferred to third parties unless legally required.

6. International transfers

Some service providers (e.g. Shopify, PayPal) may transfer data outside the EU/EEA (e.g. to Canada/USA). Such transfers are made under GDPR-compliant safeguards (e.g. adequacy decisions, Standard Contractual Clauses).

7. Data storage & retention

We store your personal data only as long as necessary:

- For order fulfillment and legal obligations (e.g. tax records: 6–10 years).
- Uploaded design files may be stored for reorders, unless you request deletion.

8. Your rights

You have the following rights under GDPR:

- Right of access (Art. 15 GDPR)
- Right to rectification (Art. 16 GDPR)
- Right to erasure (Art. 17 GDPR)
- Right to restriction of processing (Art. 18 GDPR)
- Right to data portability (Art. 20 GDPR)
- Right to object (Art. 21 GDPR)

To exercise these rights, please contact us at info@darlux-design.de.

9. Cookies & tracking

Our store (Shopify) uses cookies to enable essential functions such as the shopping cart and checkout. If you disable cookies, some features of the website may not function properly.

Currently, we do not use third-party marketing tools (e.g. Google Analytics, Meta Pixel). Should this change, this Privacy Policy will be updated.

10. Changes

We may update this Privacy Policy from time to time. Updates will be published on this page with the date of revision.

📅 Last updated: August 2025